Choxi

They sent the wrong items

Hi. I placed an order (#2432****) which was a 1/20ctw Genuine Diamond Ring in Sterling Silver and was deducted from my bank account for $23- I never received the item. Should I be concerned and if so what should I do? Thank you, Kami

We ordered a Pet Playpen and weeks after the order was placed we still hadn't gotten it. Customer service said that there was a delay and again we waited. This was the email on 8/8/16- "Thank you for contacting us regarding your order. I apologize that your experience has not been what we aim to deliver and for the inconvenience this must have caused you. All of our products are shipped directly to you from our network of manufacturing partners. We can assure you that we’re doing everything we can to get your delivery to you as quickly as possible. We greatly appreciate your continued patience" This was the email on 9/12/16- Hello Customer, We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition period. We are happy to report that Choxi.com is now under new Management. As a new management team, we are diligently working to clear the backlog of inquiries and shipments. This process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next 30 days. Within this time frame (and as soon as possible) you will be updated on the exact status of your order(s). We are working extremely hard with our suppliers to fulfill all orders as soon as possible. Our goal is to fulfill all outstanding orders within the next 30 days, but because of the number of suppliers involved, it may take up to 60 days. Once your order has processed and is ready to ship, tracking information will be emailed as normal. If you are expecting a refund, we expect that to be fully processed within the next 30 days as well. It's now 1/30/17 and they haven't been answering emails.

I have ordered from them when they were nomorerack for a few years. no problem. Then they converted to CHOXI and it went left. My last 2 orders were never fulfilled, I asked for a refund both times, they have me a store credit both times, and refused to refund back to my card. I have $65 in credits on their site and now they are no longer in business, the website is down and are not answering emails to their Cust Serv email address They used to be so great with deals I sure would like my refund from them. Sharice Brown

Tens were broken no return address

I placed an order for merchandise in April 2016 that was on back order. After calling and emailing Choxi several times, I was told that the merchandise was no longer available and that my credit card would be refunded. My credit card was never credited! Choxi sent me an email and said that I had a credit on my account but I didn't want to order anything else from them so I lost my money. I have learned a valuable lesson and will be very careful when placing online orders for merchandise in the future. I can't believe that a company will go out of business overnight! All complaints from Choxi should be settled and every customer who filed a complaint should receive a refund.

Choxi ripped me off for over 100.00! I kept asking when my items would be shipped and would receive replies from their 'customer service' dept., saying they were doing everything in their power to satisfy outstanding order, but over and over again it was the same 'form' letter emails. Now it looks like they have closed up shop and ripped me off! This company (Choxi) when operating under the name Nomoreracks was a reputable company and I received and was satisfied by the numerous orders and products I received from them, but as soon as Choxi took over the business, everything went down hill. If there is a class action lawsuit being filed against this bogus company I would certainly like to be part of the lawsuit, please contact me with any information pertaining to any future actions being taken against Choxi

I placed two orders in July 2016, so I would receive the items for my daughter and two grandsons birthdays in September and October 2016. I waited a couple of weeks and emailed them. I got an email saying my orders were being prepared to be shipped. I waited a little longer and called and couldn't get through so emailed them again. This time when I got an email it said my Orders were cancelled by them because I hadn't responded to some email I never got. By this time it was too late to file a dispute with my bank, it was past 60 days. I never got my two orders or my refund or even a store credit of over $206.00!!!. I'm on SSDI, because I am handicapped and 62 years old, and get less then $800.00 per month. I had saved this money to buy these products for birthday presents and had to buy some other things I couldn't afford out of my budget to make up for the money Choxi stole from me.

I placed an order and was told after 3 months it could not be delivered. And received a in store credit. After 6 months i ordered again and used the credit and some more cash. 3 days later i placed a second order and paid. It has been since may of 2016 and still havent received one item from them. And now i can no longer get on their site. So i am out about 80. 00 all together. What a rip off.

I ordered a set of bowls. The largest bowl delaminated upon first washing. Now another bowl is delaminating upon second washing. I call to get exchange. They require original packing and that I pay to return. Who keeps the original packing? Not many of us. This is a barrier erected to prevent Choxie from customer service duties. Do not buy anything from Choxie. Read the reviews elsewhere. Horrible reviews abound. BBB very poor record. Plus not a member of the BBB.

Same pretty much as everyone else. I started with no more rack and they were great first couple of orders with chili I received. Thenariund april of 2016 my dog got really sick and I ordered her a new bed. Called Chico and emailed them multiple times as she was dying and I wanted her to have the new bed before she passed. Never received and was given a store credit not by my choice. I tried using the store credit and purchased more items totaling over $150 and got nothing. Checked my order continuously and nothing was updated as shipped. Continued to get the same standard email response. No no way to contact them and I'm out the money. I'm all in for a class action law suit if anyone knows of a good lawyer that can hunt these low life thieves down.

I paid for an order on October 19, 2016 for four items. I emailed customer care on 11/9/16 informing them that I had not received one of the items I ordered. No response was received. As of today (1/9/17), I still have not received my item, or a response via email, or a refund and I have since emailed customer care twice and tried to call, but the customer care number now gives a fast busy signal and no reply has been received via email either.

Do not order anything from choxi you will never receive it I repeat do not order anything from choxi!!! i I have been ordering from nomorerack for years and really liked their website and their customer service. I'm not sure when they changed to choxi.com but in July I ordered a bunch of stuff from them. I am still waiting for my merchandise. Make a long story short the company is under investigation do not order from them I repeat do not order from them you will never receive your merchandise and you will never be able to talk to anybody no matter how many emails and how many phone messages that you leave for them! If you want a refund then you have to contact your credit card company like I did I will be receiving my refund this week!

Choxi took my money, but did not send the merchandise. They would not give me a refund, but rather a credit. Now the order I placed with the credit is not being sent either! The order amount is $66.00. This is a Christmas order, that is unique. I have purchase things to go with it and would really like them to fulfill the order. I want to know what has happened with them, since it was nomorerack, that they keep taking orders, no refunds and no merchandise. Help! Help! Help! Help! Help! I can't think of 100 words or more! They should not be online, when they have no intention of fulfilling the orders that they take money for.

Got taken for 40 bucks.. One thing I ordered was out, took over 2 months for a response, gave my money back via credit tried to use again July 2016..got nothing I was getting a friend a birthday gift which of course he never received